Changing the date, delivery address or receiver
The new flat isn't ready, the keys are delayed, or someone else will receive the goods. Tell us as early as you can and send:
- your booking reference;
- exactly what has changed;
- the new receiver's name and phone number, or the new address;
- the real date and time slot when someone can receive the goods.
Then ask us to confirm the revised plan, and any change in scope or charges, on WhatsApp or email. Whether goods can be held or dispatched differently depends on where the consignment is at that point, so don't treat a change as done until it has been confirmed. Storage or holding is arranged only when we accept it and agree the terms with you.